Welcome to Best Equestrian Store’s FAQ page. We’ve compiled answers to common questions about our products, shipping, returns, and more to help you have the best shopping experience.
About Our Store
Who is Best Equestrian Store for?
Our store caters to equestrian enthusiasts of all levels, from competitive riders to casual trail riders. We specialize in English and Western riding gear for adults and children, offering everything from high-quality riding boots and show apparel to essential accessories and safety gear.
What makes your products special?
We focus on authentic equestrian gear that combines functionality with style. Our products are carefully selected for their quality, durability, and performance in riding situations. From technical show coats to comfortable riding breeches, we offer gear that meets the demands of serious riders.
Product Questions
How do I choose the right size for riding boots?
Riding boots should fit snugly but comfortably. We provide detailed sizing charts for each boot style. For tall boots, measure your calf circumference and height from floor to knee bend. If you’re between sizes or unsure, we recommend sizing up as you can always add thin socks or boot socks.
Do you carry children’s equestrian gear?
Yes! We have a dedicated selection of English and Western riding boots for kids, along with appropriate safety gear and riding apparel to suit young riders.
What safety standards do your helmets meet?
All our helmets meet or exceed current safety standards for equestrian sports, including ASTM/SEI and CE certifications. We carry helmets for various disciplines and regularly update our selection with the latest safety technology.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are processed in USD.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store complete credit card details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes, contact us immediately at [email protected] or call +1 (719) 555-0187 during business hours (Mountain Time). We’ll do our best to accommodate your request if your order hasn’t entered processing.
Shipping & Delivery
Where do you ship?
We ship globally with few exceptions. Some remote areas in Asia and other regions may have restricted delivery. During checkout, our system will confirm if we can deliver to your address.
How long does shipping take?
Standard Shipping (DHL/FedEx): $12.95, 10-15 business days after processing (1-2 business days)
Free Shipping (EMS): 15-25 business days after processing, minimum $50 order
During peak seasons, processing may take slightly longer. For time-sensitive orders (like competition gear), we recommend choosing Standard Shipping.
Will I have to pay customs fees?
Customs fees, import duties, or taxes may apply depending on your country’s regulations. These are the responsibility of the recipient and are not included in our prices or shipping fees.
How can I track my order?
All shipments include full tracking. You’ll receive tracking information via email once your order ships. You can also contact us for updates at [email protected].
Returns & Exchanges
What’s your return policy?
We offer hassle-free returns within 15 days of receiving your order. Items must be in original condition with tags attached. Please view our full return policy for details on initiating a return.
Can I exchange an item for a different size?
Yes! Contact us at [email protected] within 15 days of receipt to arrange an exchange. Availability of sizes may vary, and return shipping is the customer’s responsibility unless the item was defective or we made an error.
What if my item arrives damaged or defective?
We’re sorry to hear that! Please contact us immediately with photos of the damage at [email protected]. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Contact Information
Still have questions? Our Colorado-based customer service team understands equestrian needs inside and out.
Email: [email protected]
Phone: +1 (719) 555-0187 (Mountain Time business hours)
Address: 707 Berry Street, Colorado Springs, US 80907