At Best Equestrian Store, we take pride in providing premium equestrian gear that meets the highest standards of quality and performance. However, we understand that sometimes a product may not be the perfect fit for you or your horse. Our hassle-free returns policy ensures you can shop with confidence.

Our Target Equestrians

Designed for dedicated riders who demand excellence in both English and Western disciplines, our policy reflects the needs of:

  • Competitive riders needing precise-fitting show apparel
  • Parents purchasing kids’ riding boots that must accommodate growing feet
  • Safety-conscious equestrians ensuring proper helmet fit
  • Riders across all levels investing in quality leather goods and technical gear

Returns & Exchanges Process

Key Requirements:

  • Timeframe: 15 days from delivery date
  • Condition: Unworn, with original tags and packaging
  • Proof of Purchase: Order number or receipt required

Step-by-Step Guide:

  1. Initiate Your Request: Email [email protected] with your order number and return reason (see template below)
  2. Receive Authorization: We’ll respond within 2 business days with an RMA number and instructions
  3. Package Securely: Include all original items, packaging, and tags. We recommend using the original shipping box
  4. Ship Your Return: Send to our Colorado facility using a trackable method (return shipping at customer’s expense unless due to our error)
  5. Inspection & Processing: Allow 3-5 business days after we receive your return

Refund Information

Once approved, refunds are processed within 3 business days through your original payment method:

  • Credit/Debit Cards: 5-10 business days to appear on your statement
  • PayPal: Typically reflects within 24 hours

Note: Original shipping fees are non-refundable except in cases of incorrect/damaged items.

Exchange Process

For size exchanges on English tall boots or riding breeches:

  1. Follow standard return procedures
  2. Clearly indicate “EXCHANGE” and desired new size in your request
  3. We’ll waive additional shipping for your replacement item

Non-Returnable Items

To ensure rider safety and hygiene, these items cannot be returned unless defective:

  • Helmets and Safety Gear: Due to safety certification requirements
  • Footwear Accessories and Care Products: Opened condition affects resale
  • Custom-ordered show coats or jackets

Return Request Template

Subject: Return Request – Order #[Your Order Number] Dear Best Equestrian Store Team, I would like to initiate a return/exchange for my recent purchase: Order Number: [Insert] Item(s) for Return: [Product Name, Size, Color] Reason for Return: [Fit, Damage, Wrong Item, etc.] Please advise next steps for returning my item(s). [For exchanges, please specify desired size/color: _________] Thank you, [Your Full Name] [Your Contact Information]

Special Considerations

International Returns: Customers outside the U.S. are responsible for any customs fees or return shipping costs. We recommend declaring the package as “Returned Goods” to potentially reduce duties.

Damaged Items: Contact us immediately with photos of damaged goods for expedited resolution.

At Best Equestrian Store, we stand behind every pair of riding boots, every show coat, and all our equestrian essentials. Our returns policy reflects our commitment to your complete satisfaction – because when you’re focused on perfecting your equitation, your gear should be the last thing on your mind.

Questions? Contact our rider support team at [email protected] or +1 (719) 555-0187.