At Best Equestrian Store, we understand that equestrian gear must meet exacting standards for performance, safety, and fit. Our shipping and returns policies are designed with the needs of dedicated riders in mind, whether you’re preparing for competition or enjoying casual rides.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping:
– Carrier: DHL or FedEx
– Cost: $12.95
– Delivery Time: 10-15 business days after shipping
Free Shipping:
– Available on orders over $50
– Carrier: EMS
– Delivery Time: 15-25 business days after shipping
Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.
International Shipping
International customers are responsible for any customs fees, taxes, or import duties. We recommend declaring packages as “Equestrian Equipment” for accurate customs classification.
Returns & Exchanges
We accept returns within 15 days of delivery date for most items. Our policy is designed with our core customers in mind:
- Competitive riders needing precise-fitting show apparel
- Parents purchasing kids’ riding boots that must accommodate growing feet
- Safety-conscious equestrians ensuring proper helmet fit
- Riders across all levels investing in quality leather goods and technical gear
Return Process
- Initiate Your Request: Email [email protected] with your order number and return reason
- Receive Authorization: We’ll respond within 2 business days with an RMA number and instructions
- Package Securely: Include all original items, packaging, and tags (we recommend using the original shipping box)
- Ship Your Return: Send to our Colorado facility using a trackable method (return shipping at customer’s expense unless due to our error)
- Inspection & Processing: Allow 3-5 business days after we receive your return
Refund Information
Once approved, refunds are processed within 3 business days through your original payment method:
- Credit/Debit Cards: 5-10 business days to appear on your statement
- PayPal: Typically reflects within 24 hours
Note: Original shipping fees are non-refundable except in cases of incorrect/damaged items.
Exchange Process
For size exchanges on English tall boots or riding breeches:
- Follow standard return procedures
- Clearly indicate “EXCHANGE” and desired new size in your request
- We’ll waive additional shipping for your replacement item
Non-Returnable Items
To ensure rider safety and hygiene, these items cannot be returned unless defective:
- Helmets and Safety Gear: Due to safety certification requirements
- Footwear Accessories and Care Products: Opened condition affects resale
- Custom-ordered show coats or jackets
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Best Equestrian Store Team,
I would like to initiate a return/exchange for my recent purchase:
Order Number: [Insert]
Item(s) for Return: [Product Name, Size, Color]
Reason for Return: [Fit, Damage, Wrong Item, etc.]
Please advise next steps for returning my item(s).
[For exchanges, please specify desired size/color: _________ ]Thank you,
[Your Full Name]
[Your Contact Information]
Special Considerations
International Returns: Customers outside the U.S. are responsible for any customs fees or return shipping costs. We recommend declaring the package as “Returned Goods” to potentially reduce duties.
Damaged Items: Contact us immediately with photos of damaged goods for expedited resolution.
Our Commitment to You
At Best Equestrian Store, we stand behind every pair of riding boots, every show coat, and all our equestrian essentials. Our policies reflect our commitment to your complete satisfaction – because when you’re focused on perfecting your equitation, your gear should be the last thing on your mind.
Questions? Contact our rider support team at [email protected] or +1 (719) 555-0187.