Term and Conditions

Last Updated: [Insert Date]

1. Our Commitment to Equestrians

At Best Equestrian Store, we specialize in providing high-performance equestrian gear for riders of all levels – from competitive show riders to casual enthusiasts. Our terms reflect our dedication to quality, safety, and your complete satisfaction.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your login credentials
• Promptly update any changes to your information

2.2 Prohibited Activities

You may not:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Misrepresent your identity or affiliation
• Interfere with the proper functioning of the website

3. Products and Services

3.1 Product Descriptions

We take great care to accurately describe our:

• English and Western riding boots and apparel
• Equestrian safety gear including helmets
• Technical riding clothing and accessories

However, slight variations in color or fit may occur due to monitor settings or manufacturing differences.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue items without notice.

3.3 Safety-Critical Items

Certain products like helmets and safety gear:

• Must be properly fitted for maximum protection
• Cannot be returned unless defective (see Section 6)
• May have specific certification requirements

4. Orders and Payments

4.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days
• You’ll receive tracking information upon shipment

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing and Taxes

Prices are in USD and exclude applicable taxes or duties. International customers are responsible for any customs fees or import charges.

5. Shipping Policy

5.1 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

5.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Delivery times are estimates and may vary.

5.3 International Orders

For customs purposes, we recommend declaring packages as “Equestrian Equipment.” Customers are responsible for all import fees.

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

• In original condition with tags attached
• Not safety items (helmets) or opened care products
• Not custom-made show apparel

6.2 Return Process

To initiate a return:

1. Email [email protected] with your order number and reason
2. Wait for our RMA authorization (within 2 business days)
3. Ship items securely to our Colorado facility

6.3 Refunds

Approved refunds are processed within 3 business days. Original shipping fees are non-refundable except for our errors.

6.4 Exchanges

For size exchanges on English tall boots or breeches:

• Follow standard return procedures
• Clearly mark “EXCHANGE” with desired size
• We’ll waive shipping for the replacement item

7. Intellectual Property

All content on sportsequestrian.com, including:

• Product descriptions
• Images
• Brand names
• Website design

are property of Best Equestrian Store and protected by intellectual property laws. Unauthorized use is prohibited.

8. Liability Limitations

8.1 Product Use

While we ensure our equestrian gear meets high safety standards, riders assume all risks associated with horseback riding activities.

8.2 Website Operation

We strive for uninterrupted service but are not liable for:

• Temporary website unavailability
• Technical issues beyond our control
• Errors in product information

8.3 Maximum Liability

Our total liability for any claim related to your use of our site or products is limited to the purchase price of the item in question.

9. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and protect your information.

10. Governing Law

These Terms are governed by Colorado law. Any disputes shall be resolved in courts located in Colorado Springs, CO.

11. Policy Changes

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

12. Contact Us

For questions about these Terms or our equestrian products:

Best Equestrian Store
707 Berry Street
Colorado Springs, CO 80907
Email: [email protected]
Phone: +1 (719) 555-0187